A continuación encontrarás una lista de líneas directas a las que puedes dirigirte si necesitas ayuda inmediata.
Si crees que puedes hacerte daño a ti mismo o a otra persona, llama a los servicios de urgencias de tu localidad o acude directamente a un Servicio de Urgencias.
Ten en cuenta:
- Unmind no es un servicio inmediato de crisis y no emplea personal de guardia.
- Unmind no es un servicio médico.
International Crisis Providers
| Country | Dialling code | Number | Service | Details | Emergency number |
| Argentina | +54 |
135 |
24horas |
911 |
|
| Argentina | +54 |
(+54 11) 4783 8888 |
|
lunes a viernes 10hs a 17hs y sábados 10hs a 16hs |
911 |
| Australia | +61 | 13 11 14 | Lifeline | A national charity providing access to 24 hour crisis support and suicide prevention services. | Call: 000 Mobile: 112 or 000 |
| Brazil | +55 | 188 | CVV (Centro de Valorização da Vida) | 24 hour support and in-person centres across the country. They also offer an online chat service, linked here. |
192 or 193 |
| British Virgin Islands | +1 | 999 | |||
| Canada | +1 |
Call: 1 833 456 4566 Quebec: |
Crisis Services Canada |
Phone available 24/7 Text 45645, available daily from 16:00–00:00 ET |
Phone: 911 Mobile phones: 112 |
| Cayman Islands | +1 |
Call: 943 2422 |
Crisis Centre Cayman Islands |
A service to help those who have experienced domestic violence. |
911 |
| Chile | +56 |
717 003 717 |
Teléfono de la Esperanza (Hope Phone) |
Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. This service is in Spanish. |
Police: 133 Ambulance: 131 |
| China | +86 |
800-810-1117 |
Beijing Suicide Hotline |
Supportive helpline operated by trained volunteeers and available 24 hours a day. |
110 |
| China | +86 |
400 821 1215 |
Lifeline Shanghai |
Daily from 10:00–22:00 |
110 |
| Colombia | +57 |
005744482945 |
Telefono de la Esperanza |
Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. |
National Emergency: 123 Police: 112 Medical Emergency: 125 |
| Czech Republic | +420 |
608 902 410 608 902 410 |
Bue Line: Modrá Linka |
The phone services are free and open from 09:00–21:00. All calls are confidential. |
112 |
| Denmark | +45 |
+4570201201 |
Livslinien |
Livslinien is a telephone helpline providing confidential support and a safe space to talk. |
112 |
| Dominican Republic | +1 |
809-779-2124 |
Línea Vivir |
Pychological assistance helpline for people with suicidal thoughts, open 24/7 |
911 |
| France | +33 | 01 45 39 40 00 | Suicide Écoute | 24 hour suicide prevention helpline. | Ambulance: 15 |
| France | +33 | 09 72 39 40 50 | SOS Amitié |
Confidential and anonymous suicide support to anyone, via phone, email or chat. (13:00 - 3:00) |
Ambulance: 15 |
| Germany | +49 | 0800/111 0 111 (Protestant) 0800/111 0 222 (Catholic) 116 123 |
Telefonseelsorge |
Free religious support line open 24/7. |
112 |
| Germany | +49 | 0800 111 0 550 (adults) 0800 111 0 333 (children) |
Nummer gegen Kummer |
Anonymous & free. |
112 |
| Hong Kong | +852 | 2896 0000 | Samaritans HK | 24 hour multilingual suicide prevention service. | 999 |
| Hong Kong | +852 | 2382 0000 | Suicide Prevention Services |
Professionally trained volunteers are available to listen at any time. Open 24/7. |
999 |
| Iceland | +354 | 1717 | Red Cross |
Crisis helpline available throughout Iceland. |
112 |
| Iceland | +354 | 552-2218 | Pieta Samtokin |
Provides information, support and treatment for those at risk of suicide and their loved ones. |
112 |
| India | +91 |
9820466726 |
Aasra |
Free, confidential helpline staffed by professionally trained volunteers. Whatever your concerns are, you can be rest assured that you will receive non-judgmental and non-critical listening. Open 24/7. |
Ambulance: 102 |
| Ireland | 00 353 | 116 123 | Samaritans Ireland | Free to call 24 hours a day from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123. | 112 or 999 |
| Ireland | 00 353 | 1800 247 247 Text HELP to 51444 (standard message rates apply) |
Pieta | 24/7 support and free therapy to those engaging in self-harm, with suicidal ideation, or bereaved by suicide. | 112 or 999 |
| Ireland | 00 353 | 50808 | Crisis Text Line | Free 24/7 text service providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis – big or small. Text with a trained volunteer anytime by texting HELLO to 50808. |
112 or 999 |
| Italy | +39 | Toll-free (landline): +39 800 860022 Mobile: +39 06 77208977 (costs apply) |
Samaritans Onlus |
Confidential telephone helpline providing emotional support for people experiencing any type of mental health crisis. Open daily between 13:00–22:00. |
112 |
| Italy | +39 | 19696 | Telefono Azzurro |
Psychological support to children, adolescents and adults through listening and counselling. |
112 |
| Malaysia | +60 | 055477933/55 | Befrienders Ipoh |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Bahasa Melayu, Mandarin, Cantonese, Tamil. |
999 |
| Malaysia | +60 | 07-3312300 | Befrienders Johor Bahru |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Mandarin, Malay, Tamil |
999 |
| Malaysia | +60 | 088 255 788 Whatsapp/SMS: 0168036945 |
Befrienders Kota Kinabalu |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 19:00–22:00 Support in English, Bahasa Malaysia, Chinese |
999 |
| Malaysia | +60 | 03-76272929 | Befrienders Kuala Lumpur |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available 24/7 Support in English, Malay, Chinese dialects, Tamil, Native dialects |
999 |
| Malaysia | +60 | 082-242800 | Befrienders Kuching |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 18:30–21:30 Support in English, Mandarin, Malay |
999 |
| Malaysia | +60 | 06-9520313 | Befrienders Muar |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Support in English, Mandarin, Malay, Tamil |
999 |
| Malaysia | +60 |
604-2815161 or 604-2811108 |
Befrienders Penang |
Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Calls are answered in English but support is also provided in Mandarin, Hokkien, Malay, Tamil. |
999 |
| Mexico | +52 |
5-510-2550 |
Suicide hotline |
A confidential phone line for anyone needing crisis support in Mexico. |
911 |
| Mexico | +52 |
(55) 5259-8121 |
Saptel |
Free telephone service, available 24/7. |
911 |
| Mexico | +52 |
9 45 37 77 |
Salvemos una vida |
Save a Life is community-based organisation aiming to prevent suicide through education and training. |
911 |
| New Zealand | +64 |
0800 543 354
Text line: text HELP to (4357) |
Lifeline | 24/7 Lifeline, Suicide Crisis Helpline and Kidsline. A text support service is also available. | 111 |
| New Zealand | +64 |
0800 726 666 |
Samaritans | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. |
111 |
| Norway | +47 |
22 40 00 40 |
Kirken SOS | Crisis service for anyone who needs someone to talk to when they find life difficult. They offer phone, text messaging and chat services. |
Police: 112 Ambulance: 113 |
| Peru | +51 |
005112738026 |
Telefono De La Esperanza | Anonymous and specialised support and information in emotional crisis situations, free of charge. This Spanish-speaking service is staffed by trained volunteers. Monday to Saturday: 15:00–21:30. |
Emergency: 911 Police: 105 Ambulance: 106 |
| Philippines | +63 |
Hotline: (02) 8969191 |
Manila Lifeline Centre | Manila Lifeline Centre is a telephone helpline for anyone experiencing suicidal thoughts. | 911 |
| Poland | +48 |
89 19288 or 89 527 00 00 |
Olsztyński Telefon Zaufania | Free helpline in the region of Olsztyn, providing telephone support and guidance about professional mental health services. | 112 or 999 |
| Poland | +48 |
n/a |
Anonimowy Przyjaciel | Directory of trusted phone lines throughout Poland. | 112 or 999 |
| Portugal | +351 | 225 50 60 70 | SOS Voz Amiga | Hotline providing confidential and anonymous emotional support from trained volunteers. Open from 9pm to 12am in Portugal and Madeira. From 8pm to 11pm on the Azores. | 112 |
| Puerto Rico | +1 | 1-800-981-0023 | PAS Line | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. Their team of health professionals also offer mental health screening and referral services. Available 24/7. |
Emergency: 911 Police: 787 3432020 |
| Puerto Rico | +1 | 1-800-981-0023 | Suicide prevention line | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. Their team of health professionals also offer mental health screening and referral services. Available 24/7. |
Emergency: 911 Police: 787 3432020 |
| Russia | +7 | (8202) 577-577 | Samaritans (Cherepovets) |
Samaritans (Cherepovets) is a suicide prevention hotline that can be reached by phone. Available daily from 09:00–21:00. |
112 |
| Russia | +7 | 7495 989 50 50 | EMERCOM of Russia |
The Ministry of Emergency Situations of the Russian Federation (EMERCOM) provides emergency psychological assistance to victims of emergencies. |
112 |
| Serbia | +381 | 0800 300 303 | Centar SRCE |
Confidential helpline available in Srpski and English via telephone. |
Emergency: 192 |
| Singapore | +65 |
1767
24-hour messaging via 9151 1767 |
Samaritans of Singapore |
24-hour free confidential suicide prevention hotline for anyone having difficulty coping during a crisis, and anyone who is thinking of suicide or has been affected by suicide. |
Emergency ambulance: 995. Non-emergency ambulance: 1777 Police hotline: 1800 255 0000 |
| Singapore | +65 |
6389 2000 |
The Institute of MH |
Mental health hospital in Singapore. |
Emergency ambulance: 995. Non-emergency ambulance: 1777 Police hotline: 1800 255 0000 |
| South Africa | +27 |
Telephone support: 0861 322 322 |
Lifeline |
Telephone helplines for a range of issues including suicidal thoughts, trauma and loneliness. |
112
|
| South Africa | +27 |
24 hour helpline: 0800 12 13 14 |
SADG (South Africa Depression and Anxiety Group) |
Africa’s largest mental health support and advocacy group.
It provides comprehensive mental health information and resources to help you, a family member or loved one. |
112
|
| South Africa | +27 |
051 444 5691 |
Befrienders South Africa |
Free and confidential service for anyone who is struggling with difficult feelings, or having suicidal thoughts. |
112
|
| South Africa | +27 |
51 444 5000 |
Befrienders Bloemfontein |
Organisation helping people in need of emotional support, via a 24/7 telephone hotline and face-to-face consultations. |
112
|
| Spain | +34 | 717 003 717 | Teléfono de la esperanza | Anonymous and specialised support and information in emotional crisis situations, free of charge. This Spanish-speaking service is staffed by trained volunteers. |
112 |
| Spain | +34 | 900 525 100 | Samaritans | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. |
112 |
| Spain | +34 | 016 | National Crisis Line | Confidential telephone helpline for victims of domestic violence. Calls are confidential and won’t appear on the telephone’s last dialled number or on the bill. Available 24/7. |
112 |
| Sweden | +46 | 90101 | Självmordslinjen (Suicide prevention hotline) | Helpline staffed by trained volunteers to help those experiencing suicidal thoughts, or those who have a close relative or friend experiencing these thoughts. They can be contacted by phone or chat 24/7. |
112 |
| UK | +44 | Text: 85258 | Shout |
Text helpline to connect anonymously with a trained volunteer. They're there to provide support for anyone experiencing a crisis or feeling unable to cope, and they're available 24/7. Text shout to 85258 to get started. |
999 of For urgent, non-life threatening issues: 111 |
| UK | +44 | 116 123 | Samaritans UK | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. |
999 or For urgent, non-life threatening issues: 111 |
| Ukraine | +380 | 7333 | Lifeline Ukraine | Free suicide prevention and mental health support helpline. The service is primarily to provide support for veterans of Ukraine’s Armed Forces, and their family members. But they do not ask any caller about their eligibility to use the service – if you are in need of help, they are here for you. Available 24/7 |
112 |
| Ukraine | +380 |
0487 32715 or 0482 226565 |
Odessa Confidence Telephone Service |
Mental health support face-to-face or over the phone. 10:00–08:00 Saturdays and Sundays: 19:00–08:00 |
112 |
| Ukraine | +380 | 058 | Telephone of confidence "Stavropyghion-058" Lviv | Mental health and suicide prevention support via telephone. Available daily, 00:00–23:00) |
112 |
| Uruguay | +380 |
0767 or 0800 0767 |
Último Recurso | Organisation dedicated to the prevention of suicide in Uruguay. |
Police: 911
|
| USA | +1 |
988 |
988 Suicide & Crisis Lifeline | 24/7, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. A 24/7 online chat in partnership with Contact USA is also available. For deaf and hard of hearing users: Use your preferred relay service or dial 711 then 988. |
911 |
| USA | +1 |
(800) 273-8255 |
Samaritans USA | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. |
911 |
| USA | +1 |
Text HOME to 741-741. |
The Crisis Text Line | The USA’s only 24/7, nationwide crisis-intervention text-message hotline. Text from anywhere in the USA to text with a trained crisis counsellor. |
911 |
Servicios mundiales
| Title | Description |
| Befrienders Worldwide | List of worldwide befriending services (NB not all countries are listed). |
| Suicide Stop | List of crisis lines worldwide. |
| Suicide.org | List of crisis lines worldwide. |
Llamar a los Servicios de Emergencia cuando el cliente se encuentra en otro país
Cuando llames a los servicios de emergencia, se te dirigirá automáticamente al proveedor del país en el que te encuentres. Hay varias opciones si quieres los servicios en un país diferente:
- Llamar al número de emergencia del país en el que te encuentras y solicitar que te comuniquen con los servicios de emergencia del país en el que se encuentra el cliente.
- Comunicarse con el contacto de emergencia del cliente, si se encuentra en el mismo país que él, y solicitar que se ponga en contacto con los servicios de emergencia.
- Utilizar la localización del cliente para llamar al departamento de policía local / hospital.