It’s important to know what good standards of care should look like; whether you are considering therapy or coaching, or if you have already started. So here’s a guide to what you should expect when seeing an Unmind therapist or coach.
Qualifications
You can be confident that your therapist or coach has the right qualifications – all Unmind Talk practitioners undergo rigorous vetting and regular audits to ensure they meet our high standards of professionalism and expertise.
All our practitioners must:
- Be accredited or registered by a recognized professional body.
- And/or be licensed to practice for every country that has licensing requirements.
- Stay up to date with the requirements of their accrediting/licensing body. This typically includes meeting a minimum number of client contact hours annually and continued professional development.
- Have professional indemnity insurance in countries where insurance is accessible and/or required– this means they will have the necessary educational background, certifications, and licenses.
Professional conduct
Professionalism extends beyond academic qualifications. Practitioners at Unmind Talk are expected to be punctual – starting and ending sessions promptly, and always respectful of your time. Practitioners who frequently cancel appointments, show up late, or miss sessions altogether, fail to meet these professional standards and disrupt the therapeutic process.
Crucial boundaries must be maintained to keep the focus on your therapeutic/coaching needs. Dual relationships should be avoided (such as becoming friends outside of therapy), and practitioners should refrain from sharing personal details that could detract from therapeutic progress.
These boundaries ensure a safe, structured environment where client well-being is prioritized. There should always be a clear and professional relationship built on trust and effective therapy/coaching.
We also prioritize the well-being of our practitioners. When they are well-supported, they can better support you, and ensure an excellent standard of care.
Evidence-based approaches
We put a lot of time and thought into what types of therapies and approaches we offer, to ensure it is backed by research and can be tailored to effectively meet your needs.
Practitioners at Unmind Talk are encouraged to strictly adhere to evidence-based approaches and to work within their professional limitations. They are expected to follow clinical and coaching best practices and to align their work with guidance from their respective professional bodies. Additionally, practitioners are encouraged to engage in regular supervision to uphold the quality of their practice.
Regular audits are conducted to ensure that all practitioners at Unmind Talk consistently meet our high standards and requirements. These measures help us maintain the quality and effectiveness of the support you receive.
Personalization
Everyone's journey is unique, and your therapy or coaching journey should reflect that. A good practitioner will tailor their approach to your specific needs, goals, and preferences, working collaboratively with you to develop a personalized approach.
Empathy and compassion
We know how deeply personal and challenging receiving support can be. Feeling understood is crucial. Your practitioner should demonstrate genuine empathy and compassion to create a safe and non-judgmental space for you to explore thoughts, feelings, goals, and mistakes. An empathetic practitioner helps you feel respected and valued.
Clear communication
Effective communication is key. Your therapist/coach should explain concepts, strategies, and progress in clear, understandable terms. They should also be transparent about their ways of working, including session goals and expected outcomes. At Unmind Talk, we prioritize clear and open communication to keep you informed and involved.
Ethical standards
Ethics are vital in therapy. Your therapist/coach must adhere to strict ethical guidelines, including confidentiality, informed consent, and professional boundaries. This ensures your privacy and trust in the working relationship.
If you have concerns about these standards not being met, please read here for more information.