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Unmind Help integrates the most important aspects of an Employee Assistance Program (EAP) with our full spectrum of preventative employee wellbeing support. Employees can call a number operated by one of our EAP partners and access a 24/7 immediate support line, trigger critical incident support and get financial and legal advice.
Please check with your employer if you have access to Unmind Help or simply contact us with your company name, and our team will let you know if you have access.
Unmind Help Services
Depending on your employer's contract with us, Unmind Help offers the following services:
Immediate Support
Unmind Help provides a free 24/7 confidential helpline so you can access immediate support whenever you need it.
You might call the 24/7 helpline if:
- Feeling suddenly overwhelmed or at breaking point
- Feel unable to cope, or as if they will not be able to manage for much longer
- Feel so distressed that they don’t know what to do
- Hearing unpleasant voices or feel that people are watching them or trying to hurt them
- Having an urgent mental health crisis
- Need to talk to someone right now
Calls are answered within 1 minute by clinically trained staff who will listen to you and help you work through immediate problems. They will ask you some questions to understand how you are feeling, what you are looking for help with, and establish what support you might need. They can provide advice, help you to find ways to move forward, get further support or suggest ways of coping.
If you have a medical emergency or are at imminent threat then please call your local emergency services.
How is immediate support different to therapy?
Immediate support is a short-term (usually single session) intervention used to address an immediate mental health emergency, to help stabilise and support you in the moment, create a safety plan for your next steps and future treatment and support if needed. Although the immediate support line may be called by someone who is in therapy, it is not a substitute for therapy.
Financial and Legal Support
Unmind Help provides a 24/7 helpline to connect clients to financial and legal support.
Employees can be put in contact with a financial advisor/counsellor to assist with a breadth of financial concerns including bankruptcy, budgeting, debt, financial aspects of separation and divorce, real estate, investment planning, mortgages, retirement planning, and tax concerns. They can help during challenging times by analysing finances and spending habits, and providing tools and information to create a money plan to get back on track.
Employees also have access to in-depth help and information on legal issues such as consumer advice, debt advice, financial law, motoring offences, wills and probate, criminal law, family law, medical law, personal injury and neighbour disputes.
Please note appointments may not be immediate and financial and legal services may differ by region.
How to access Unmind Help
You can find the Unmind Help Services by following the following steps: