Your location helps us show you practitioners who are available to support you where you live. Please don’t change your location to another country you’re not based in — this may show options that aren’t available to you, and for therapy it can affect whether a practitioner is able to work with you due to local licensing rules.
Only update your location if:
- you’ve moved (permanently), or
- you’re relocating for an extended period and want support in your new location.
If you’re travelling temporarily, keep your location set to where you normally live (unless Unmind Support advises otherwise).
If you’re not sure which location to use, contact us support@unmind.com before changing it.
Changing Your Therapy & Coaching Location in Account Settings
If you have entered the wrong location in your account settings, you can update this information through the platform's account settings. Here are the steps you may follow:
Steps to Change Your Location
- Log in to your account.
- Navigate to the Account Settings section.
- Look for the Therapy & Coaching Location
- Update your location to the correct one.
- Save the changes.
Common Issues
If you are receiving messages such as "no licensed practitioners available," it may be due to an incorrect location setting. Ensuring your location is accurate can help resolve these issues.
Need Further Assistance?
If you are unable to change your location or if the issue persists, you may need to contact product support for further assistance.
Contacting Support
When reaching out to support, please include:
- Your email address
- A detailed description of the issue
- Your current and correct location
This information will help the support team assist you more effectively.