Before resetting your password, please log out of all devices.

Alternatively, you can try logging in without a password using a magic link.

I didn't receive a password reset email

It may take a few minutes for your password reset email to arrive. If you haven’t received it after a short wait, try sending another request, ensuring that:

• You’re entering the same email address you used to register.
• You’re using the correct company/organization name to log in. If you’re unsure of the name to use, check Organisation's name is not recognised for guidance.