Conversations with Nova remain strictly confidential between you and Unmind at all times. We employ robust data security measures, ensuring that conversation histories are stored with restricted access, strong encryption and in line with Unmind’s data retention policies. While conversations may be identifiable during this the data retention period, we implement extensive safeguards to maintain their confidentiality and integrity.

To ensure the quality and continuous improvement of Nova, a limited group of authorised experts, including Clinical Psychologists and Data Scientists, may review samples of pseudonymized conversation data. This helps us enhance Nova’s functionality while safeguarding user privacy.

In addition, we aggregate pseudonymized conversation data to analyse trends and provide businesses with insights. These insights are purely high-level and focus on general themes - no individual conversations or identifiable details are ever shared.

Any data processed by OpenAI, our third-party data processor, is anonymized and automatically deleted after 30 days. Conversation data is never used to train OpenAI’s models, ensuring that your privacy is a top priority at all times.