The Unmind product team and Clinical Psychology team ensures that Nova is kept up to date and gives appropriate responses by setting guardrails within the prompt. We do this based on clinical best practices, user research and feedback, and looking at pseudonymous chats to give users a highly personalized and safe experience. AI models are known to sometimes say things as if they're true, even if they're not. We’ve guarded against this by telling Nova to be upfront about it’s knowledge limitations and to not give fact-based responses when it doesn’t have reliable evidence on the subject.