You can now book wellbeing support services directly through Unmind - making it easier and faster to get the help you need, when you need it.

What services can I book?

Depending on what your organisation provides, you may be able to book:

Practical Support services to help with everyday challenges:

• Financial guidance
• Legal advice
• Career coaching
• Family and relationships support
• Health and wellbeing support

Counselling services for short-term therapeutic support.

Coaching services including wellness coaching and life coaching.

Please note: If your organisation provides Unmind's Therapy & Coaching service, you'll see those options at the top of your Book page. Practical Support services from our partner will appear below.

How do I book a session?

Step 1: Choose your service

Go to the Book section in Unmind and browse the available services. Select the one that best matches what you need help with.

Step 2: Enter your details

You'll be asked to provide your email address and phone number so the practitioner can contact you.

Step 3: Find a time that works

Filter by:

• Language - choose the language you're most comfortable speaking
• Timezone - select your timezone to see available times
• Expertise - narrow down by specific areas (where available)

You can also choose whether you'd prefer a phone call or video appointment. Video appointments take place in your browser - no app download needed.

Then pick a date and time that suits your schedule.

Step 4: Choose your practitioner

You'll see available practitioners for your chosen time slot, including their photo, name and bio. Select the practitioner you'd like to work with.

Step 5: Confirm your booking

Review your appointment details and confirm. You'll receive a confirmation email straight away, plus reminder emails 48 hours and 1 hour before your session.

What happens in my first appointment?

For Counselling and Practical Support: Your first appointment is an intake call. During this call, a trained professional will listen to your situation, offer initial support, and work with you to create an appropriate plan. This might include follow-up therapy sessions, consultations, or other resources.

For Coaching services: Your first appointment is your actual first coaching session, where you'll begin working with your coach right away.

How do I manage my appointments?

You can view all your upcoming appointments in the Book section of Unmind. If you need to cancel an appointment, you can do so through:

• The cancellation link in your confirmation email
• Your appointment history in the platform

If you also use Unmind's Therapy & Coaching service, all your appointments will appear together in one place.

Need more help?

If you have questions about your booking or need support accessing services, please reach out to our support team.

All appointments are confidential and provided by qualified professionals.