Nova is there to provide support and can direct users to appropriate resources as determined by our Psychology team. Still, it’s important to note it will not give medical advice, mental health diagnosis, assessment, or treatment.

• We have a dedicated team that manually tests the responses.
• We have guardrails in place to ensure the responses are appropriate.
• We have a set of testing tools that are run each time we make an update.
• OpenAI has a set of safeguards and safety mitigations that prevent their models from being misused; any usage of their models requires adherence to these policies, including our use for Nova. You can read more about these policies here.