If you've experienced issues during your Unmind Talk call, we are very sorry. We take these issues seriously and are always working to improve your experience.
Whatever channel (Unmind Talk, Zoom, etc.) you use for your session, make sure you have a second channel as fallback. You will have agreed this with your practitioner at the beginning of your relationship.
Here are a couple of suggestions that should help you resolve any issues you experience:
- Check your connectivity – Ensure you have a stable internet connection. If possible, use a wired connection or move closer to your Wi-Fi router.
- Check your video/audio settings – Make sure your camera and microphone are properly connected and not being used by another application. Grant necessary permissions in your system and browser settings.
- Update your browser – Ensure you are using the latest version of Google Chrome, Microsoft Edge, or Safari for the best performance.
- Check your microphone/headphones – Verify that your microphone is not muted or blocked by another application. If using headphones, confirm they are correctly paired and set as the default audio device.
- Check your internet speed – A slow connection can cause issues. If your speed is low, try restarting your router or limiting the number of connected devices.
Still experiencing issues?
If the issue continues, get in touch with us with details of your device and browser, and we'll do our best to provide more specific advice.
Which browsers work best for Unmind Talk calls?
We recommend that you use Google Chrome, Safari or Firefox web browsers for Unmind Talk calls.
Make sure you are using an updated version of Google Chrome, Safari or Firefox. If you or your practitioner are using an old version of these browsers, the call quality may low.